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Collecting diagnostic information for VMware products

Purpose

VMware technicians request diagnostic information from you when a support request is addressed. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. This information is gathered using a specific script or tool within the product.

Note: Collecting diagnostic information is the same as collecting or gathering log files.

This article provides procedures for obtaining diagnostic information for all VMware products.

The diagnostic information obtained by using this article is uploaded to VMware Technical Support. To properly identify your information, you need to use the Support Request (SR) number you receive when you create the new SR.

Notes:

  • For information on filing a Support Request, see Filing a Support Request in My VMware (2006985).
  • For information on updating a Support Request Viewing and updating Support Requests in My VMware (2007048).
  • For information on uploading your support files, see Uploading diagnostic information to VMware (1008525).

Resolution

Select your product and, where appropriate, the version from this list.

Note: When selecting the your product, see the product versions in the corresponding article to determine if the relevant version is listed.

VMware ACE (v2.x)Collecting diagnostic information for VMware ACE 2.x (1000588)
VMware Capacity PlannerCollecting diagnostic information for VMware Capacity Planner (1008424)
VMware Consolidated Backup (v1.5)Collecting diagnostic information for VMware Virtual Consolidated Backup 1.5 (1006784)
VMware ConverterCollecting diagnostic information for VMware Converter (1010633)
VMware Data RecoveryCollecting diagnostic information for VMware Data Recovery (1012282)
VMware ESXi/ESXCollecting diagnostic information for VMware ESXi/ESX using the vSphere Client (653)
Collecting diagnostic information for VMware ESXi/ESX using the vm-support command (1010705)
Collecting diagnostic information for VMware vCenter Server and ESXi/ESX using the vSphere PowerCLI (1027932)
VMware FusionCollecting diagnostic information for VMware Fusion (1003894)
VMware Infrastructure SDK
(VMware vSphere Web Services, vSphere SDK for Perl, vSphere PowerCLI, vSphere vCLI, CIM SDK)
Collecting diagnostic information for VMware Infrastructure SDK (1001457)
Collecting diagnostic information for the VMware Virtual Disk Development Kit (1006186)
VMware Lab Manager

v2.x

Collecting diagnostic information for VMware Lab Manager 2.x (4637378)

v3.x

Collecting diagnostic information for VMware Lab Manager 3.x (1006777)

v4.x

Collecting diagnostic information for Lab Manager 4.x (1012324)
VMware ServerCollecting diagnostic information for VMware Server (1008254)
VMware Service ManagerCollecting diagnostic information for VMware Service Manager (2012820)
VMware Stage Manager (v1.0.x)Collecting diagnostic information for VMware Stage Manager 1.0.x (1005865)
VMware Storage ApplianceCollecting diagnostic information for a vSphere Storage Appliance cluster (2003549)
VMware ThinApp (v4.0x)Collecting diagnostic information for VMware ThinApp (1006152)
VMware ToolsCollecting diagnostic information for VMware Tools (1010744)
VMware Update ManagerCollecting diagnostic information for VMware Update Manager (1003693)
VMware vCenter AppSpeedCollecting diagnostic information for VMware vCenter AppSpeed (1012876)
VMware vCenter CapacityIQCollecting diagnostic information for VMware vCenter CapacityIQ (1022927)
VMware vCenter ChargebackCollecting diagnostic information for vCenter Chargeback (1020274)
VMware vCenter Configuration Manager (v4.x and 5.x)Collecting diagnostic information for VMware vCenter Configuration Manager (2001258)
VMware vCenter Orchestrator (v4.0)Collecting diagnostic data for VMware Orchestrator APIs (1010959)
Vmware vCenter Operations vApp (v5.0)Collecting diagnostic information for VMware vCenter Operations 5.0 vApp (2013647)
VMware vCenter Operations EnterpriseCollecting diagnostic information for VMware vCenter Operations Enterprise (2006599)
VMware vCenter Operations StandardCollecting diagnostic information for VMware vCenter Operations Standard (1036655)
VMware vCenter Server (v4.x, 5.0)Collecting diagnostic information for VMware vCenter Server (1011641)
VMware vCenter Server HeartbeatRetrieving the VMware vCenter Server Heartbeat Logs and other useful information for support purposes (1008124)
VMware vCenter Site Recovery ManagerCollecting diagnostic information for Site Recovery Manager (1009253)
VMware vCloud DirectorCollecting diagnostic information for VMware vCloud Director (1026312)
VMware View ManagerCollecting diagnostic information for VMware View (1017939)
VMware VirtualCenter (v2.0 & 2.5)Collecting diagnostic information for VMware VirtualCenter 2.x (1003688)
VMware Virtual Desktop Manager (v2.x)Collecting diagnostic information for Virtual Desktop Manager (VDM) (1003901)
VMware Virtual Infrastructure Client (v3.x)%UserProfile%\\Local Settings\Application Data\VMware\vpx\viclient*.log
VMware vShield Manager (v4.x)Collecting diagnostic information for VMware vShield Manager (1029717)
VMware vShieldObtaining logs and information needed for VMware vShield products (2012760)
VMware vSphere 5.0 Client%userprofile%\AppData\Local\VMware\vpx\viclient*.log
VMware vSphere Data ProtectionCollecting diagnostic information for VMware Data Protection (2033910)
VMware Workstation (v6.0, Windows and Linux)See the Preface of the Workstation 6 User Manual
VMware Workstation (v7.0, Windows and Linux)See the Running the Support Script section of the Workstation 7 User Manual
VMware Workstation (v8.0, Windows and Linux)File menu Help > Support > Collect Support Data
VMware Workstation (v9.0, Windows and Linux)File menu Help > Support > Collect Support Data
VMware Workstation (v9.0, Windows and Linux) WSX
WSX server logs:
Windows – %TEMP%\VMware-%USERNAME%
Linux – /var/log/vmware/

Based on VMware KB 1008524

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